top of page

Terms of Use


Shenning Investments respects your right to privacy and we place the utmost importance in safeguarding any information that is shared with us by our guests. 


We, Shenning Investments and its affiliated companies, take the protection of your data very seriously. We therefore treat your personal data confidentially and according to the legal data protection regulations as well as to this privacy statement. It is generally possible to visit our website without sending any personal data. Insofar as personal data being saved (such as name, address, phone number or email address), it is done on a voluntary basis. This data will not be transferred to third parties without your express approval. We have to point out that there are security vulnerabilities on the Internet when transferring data. Total protection of the data from third party access is not possible

Purposes and legal basis for processing personal data

We process the personal information you supply to us via our website or at our hotels for the following purposes:

  • To process and facilitate bookings, including verifying your identity, taking payments and communicating with you (legal basis: performance of the contract);

  • To provide you with services at our hotels under the accommodation agreement,  including execution of your stay at our hotels and payment processing (legal basis: performance of a contract);

  • To make contact or interact with you and to handle your requests, remarks or complaints, which you have submitted via our website, during your stay or after your departure (legal basis: consent or legitimate interests);

  • To send you our e-mail newsletter including managing your subscription to the newsletter (legal basis: consent or legitimate interests);

  • To execute and manage your participation in our loyalty programme (legal basis: consent);

  • To maintain, safeguard and improve the quality of our products and services, in particular by performing and analysing satisfaction surveys and guest comments, by processing your personal data in our centralised guest database enabling us to recognise you as a returning guest, to better appreciate your expectations and preferences, to improve the quality and individual character of our communication with you and to create offerings tailored to you (legal basis: legitimate interests);

  • To ensure compliance with house rules, to prevent and investigate criminal activities (in particular also by video monitoring), to establish, exercise and defend against legal claims and to safeguard our interests in legal disputes, to ensure IT security and IT operation and to identify credit risks, in accordance with applicable law (legal basis: legitimate interests);

  • To provide you with information relating to Shenning or promotional information about products and services that may be of interest to you, as well as personalized mailings (electronic or otherwise) or other communications (legal basis: consent or legitimate interests);

  • To place cookies and to use similar technologies as further set out below and the information provided to us when those technologies are used (legal basis: legitimate interests);

  • On other occasions where we ask you for consent, we will use the personal data for the purpose explained at the time (legal basis: consent);

  • To comply with obligations imposed by local laws or regulations such as the police and tax authorities (legal basis: legal obligation);

  • In certain circumstances when it is not possible to obtain your consent, it may be necessary for us to process your personal data, including sensitive personal data you provided through our services, where it is in your vital interest or in the interest of others, for example in the event of a medical emergency (legal basis: vital interest).

Wherever we rely on your consent, you can withdraw your consent at any time. However, we may have other legal grounds for processing your personal data for other purposes, such as those set out above.

Sharing of your personal data

If you have given our consent, if it is required for the purposes set out above or if we are otherwise authorised to do so under the applicable laws, we may share your personal data with the following parties:

  • To other affiliated companies of Shenning Investments for purposes of keeping our guests updated on the products and services and for the purposes of evaluating and improving our products and services;

  • To service providers and agents for the purposes of providing products and services or performing functions on our behalf, such as online reservation providers, payment providers, tour operators, email communication providers, market research analysts, IT service providers, postal mailing providers, accountants, auditors and lawyers.

  • To public bodies and institutions if a statutory obligation to do so exists (e.g. financial authorities, criminal prosecution authorities).

In some cases, the recipients are based in countries in countries outside the EEA that do not have an adequate level of data protection. We have taken measures to ensure suitable and adequate safeguards to make sure your personal data remains adequately protected, e.g. by means of agreements such as the Standard Contractual Clauses approved by the European Commission (a copy of which is available upon request).


In some instances, our webpages use so-called cookies. These do not cause any harm to your computer and do not have or transmit any viruses. They serve to make our site more effective, more secure and more user-friendly. Cookies are text files, which are stored on your computer and saved by your browser. Most of the cookies are so-called ”session-cookies” and will be deleted after your visit to our pages. In addition, we use “persistent cookies” enabling us to recognize your browser the next time you visit our site. These cookies have a lifetime of 30 days and are then automatically deleted. You may change the settings of your browser so that you will be informed when a cookie will be stored on your computer and you may reject acceptance of cookies in individual cases or generally refuse acceptance as well as activating the automatic deletion of cookies when closing the browser. By deactivating the cookies, the functionality of the website might be restricted.

Visiting our websites

When you visit one of our websites we automatically collect and process personal data depending on the service and functionality. This includes technical data, such as information about browser type and version, about your IP address, the time our website was accessed, the duration of the visit, the pages accessed and information about the device used (e.g. tablet, PC or smartphone). We use this information to provide the website services, for IT security reasons and to improve the user-friendliness of the website. This data is also stored in our system’s log files. If the data is stored in log files, it will be deleted or properly anonymized after seven days at the latest.

Contact form

Should you send us an enquiry via our contact form, we will collect the data entered on the form, including the contact details you provide, to respond to your enquiry and any follow-up questions. The data we receive will be stored only for the period of time required for the relevant correspondence. Your data will not be forwarded to any third party without your express permission.

Privacy statement and the usage of Google Analytics

This website uses the functions of the Google Analytics service. The service provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies” (see above). The text files are stored on your computer and allow the analysis of the usage of the website. The information created through this process is usually transferred to a Google server in the USA and is stored there. More information on how user data is treated with Google Analytics can be found in Google's privacy statement.

Browser Plugin

You may prevent the storage of cookies by changing the browser settings accordingly; however, this may hinder or prevent you from using the full functionality of this website. You may, moreover, prevent the storage of data created by the cookie (including the IP address) with Google as well as the processing of this data by Google by downloading and installing the available browser plugin:

Objection against the storage of data

You may prevent the storage of your data by Google Analytics by clicking the following link. A so-called “opt-out” cookie prevents the storage of data during future visits to the website:

SSL encryption

For reasons of security and to protect the transfer of confidential data, such as enquiries that you send to us as the operators of this website, this site uses SSL encryption. You can recognize an encrypted connection in your browser address which then changes from "http://" to https:// and with the lock symbol in your browser line. When SSL encryption is activated, the data you send to us cannot be read by others.

Objection to advertising emails

We object to the usage of published contact data within the framework of the obligation to provide an imprint to be used to send advertising and information material which has not expressly been requested. We expressly reserve the right to take legal action in the event of unsolicited advertising material, for example, spam emails, being received.

Information regarding your rights

In accordance with applicable laws, you may have the following rights in relation to your personal data:

  • Right of access to your personal data stored by us;

  • Right to request the correction, deletion or restricted processing of your personal data;

  • Right to object to the processing of your personal data under certain circumstances;

  • Right to ask for a copy of your data to be transferred to another organisation (data portability);

  • Right to lodge a complaint with a supervisory authority;

  • Where we process your personal data based on your consent, the right to withdraw consent at any time with effect for the future.

If you wish to exercise your rights, please email or write to us at:

Your request must include your name, email address and postal address and we may request proof of your identity.

Retention of personal data

We retain your personal data for the period necessary to fulfill the purposes outlined in this privacy statement unless a longer retention period is required or permitted by applicable law. After this period, we will delete the data or take steps to properly anonymize them so that you can no longer be identified from it.

How to contact us

If you have any questions or comments regarding this privacy statement or the use of your personal data, please contact us by email at or by mail at:

Terms of use

bottom of page